1/ Why should I create a ANAU Paris account?

Creating an account on the ANAU Paris website allows you to check your order status, view your order history online, update your details, manage your ANAU Paris newsletter subscription and take advantage of numerous benefits (previews of new collections, games, etc.).
ANAU Paris ensures that all your details are kept safe. No personal information will be shared and payment details are not stored.

I’ve lost the password for my ANAU Paris account. How can I reset it?

If you have forgotten the password you use to log in to your ANAU Paris account, please click on the “Forgotten password” link and enter the email address associated with your account.
You will then receive an automatic email to reset your password.

How can I subscribe or unsubscribe from the ANAU Paris newsletter?

You can subscribe to ANAU Paris newsletters by entering your email address in the field “Enter your email address” found at the bottom of the website. You will then receive all the latest news about ANAU Paris and its creations.
To unsubscribe, click on the unsubscribe link found at the bottom of each newsletter or log in to your ANAU Paris account to change this setting in your customer profile.


2/ Making a purchase on the ANAU Paris website

Is it possible to purchase jewelry on the ANAU Paris website?

All ANAU Paris products are available for purchase on our website. Once you've chosen your jewelry item, click on “Add to basket” in the product description. For rings, please indicate the desired size.
You can then view, modify (including the desired quantity) or delete items in your order by clicking on the basket icon found at the top right of every page of our website.
If you wish to proceed to checkout, click on “View basket”.
A confirmation will be sent via email as soon as we receive payment of your order.


3/ Confirmation and tracking 

How do I cancel or change an order made on the ANAU Paris website?

To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address: info@anauparis.com or +33682054155

 

ANAU Paris PAYMENT

Are purchases made on the ANAU Paris website secure?

All orders placed on www.anauparis.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details. Your bank details will not be stored on ANAU Paris’ servers.
In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard.
During payment, an additional step is added to verify the identity of the card holder and authenticate the transaction.
Please contact your bank if you have any questions about the 3D Secure procedure.

When will I receive my receipt after I have made a purchase online?

You will receive a “pending validation” email after you have placed your order on the ANAU Paris website.
Your receipt will be sent as soon as your order is confirmed.
You will also receive a paper receipt in the shipment to your specified billing address.

What is ANAU Paris’s policy on confidentiality?

In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access, modify, rectify, oppose or delete any personal information that concerns them. No information of a personal nature provided by you is collected without your prior consent.
You will be required to submit the following information when you create a ANAU paris account: your first and last name, address, telephone number and email address.
Your bank details will be required to finalize your order (payment card number, expiration date and security code).
ANAU Paris only shares this information with third parties involved in preparing and tracking your order (such as your bank and our secure delivery service).

4/ My ANAU Paris delivery and returns

ANAU Paris DELIVERY

I ordered ANAU Paris jewelry on the website. How can I track my order?

You can track your delivery status from the Collissimo website. To do so, log in to your account and click on “My orders”. A “track this delivery” link can be found next to your order tracking number and allows you to check the progress of your order. The tracking link is also included in the email informing you that your order has been shipped.

5/ Returns and exchanges

What should I do if I want to return my order?

You can return any jewelry to ANAU Paris free of charge up, within the following time frames:
- 14 days starting from the reception date for a return.
To return an order, please contact our Customer Service department using the following email address: info@anauparis.com or via the “Contact us”.

You can also contact us in writing by selecting the topic and explaining the nature of your request, or ask for a callback.
For any exchange, you will have to return the jewelry and then place a new order.
Our carrier will then contact you to schedule a time to pick up the package. Your order will be refunded within 14 days following receipt of the product on the condition that your return has been accepted (the jewelry must be returned in its original case and must be unworn without any engraving).

What should I do if my jewelry doesn't match what I ordered?

If the jewelry received doesn’t match what you ordered, please contact our Customer Service department using the following email address: info@anauparis.com or via the “Contact us” button found at the bottom of each page on the ANAU Paris website.

I received my package but it was damaged when it arrived. What should I do?

If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: info@anauparis.com or via the “Contact us” button found at the bottom of each page on ANAU Paris website.

I want to send a gift to someone directly. If the recipient doesn't like it, can the item be exchanged?

If the ANAU Paris jewelry isn't right for the recipient, please retrieve the package and return it to us (within at most 14 days following receipt) so that you can place a new order.
If you are a customer resident in the European Union, you have the right to withdraw from your ANAU Paris purchase within 14 days without justification. This withdrawal period expires 14 days after your order has been received either by you or by a third party (not including the delivery service).

To exercise your right of withdrawal, please contact our Customer Service department using the following email address: info@anauparis.com  or via the “Contact us” button found at the bottom of each page on the ANAU Paris website.

If you change your mind within the given time frame of 14 days, we will refund any payments received including delivery costs as quickly as possible. Refunds will be issued via the same payment method used during the initial order.
Refunds will only be issued on receipt of the returned order or after receiving proof that you have sent the package back to us.

How do I take care of my ANAU Paris jewelry?

Like all precious jewels, a ANAU Paris creation made from gold plated silver or 18K gold is delicate and must be handled with care.
Several precautionary measures will allow you to retain the beauty and brilliance of your jewelry.

  • When wearing your jewelry, avoid sudden movements that could cause scratches or damage to the stone or setting.
  • During storage, it should be kept in its ANAU Paris velvet pouch to avoid any impact or scratches.
  • It is a good idea to remove jewelry when doing household chores; repeated contact with detergents may damage the metal. You should also avoid wearing jewelry when exercising or playing sports.